John Joseph Gunther

Making TQM Work
by John Joseph Gunther, Frank Hawkins

This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in

Strategies to overcome oppression and discrimination for marginalized groups
by Lola M. Butler, Diane Elliott, John Joseph Gunther

The book explores racial and ethnic minorities, children, gays and lesbians, women, people with disabilities, religious minorities, poverty, the elderly, and death and dying.

A Professional’s Guide to Understanding Gay and Lesbian Domestic Violence
by Joan C. McClennen, John Joseph Gunther

Assuming a wide range of previous knowledge about same-gender partner abuse, the contributing clinicians, community organizers, and advocates address a broad range of issues from a basic understanding of prevalence and dynamics to specific intervention strategies. Among the topics are contributing issues to violence among gay male couples, couples therapy for couples with a history of domestic violence, African-American lesbians, developing a successful community outreach program, and future directions for practice interventions. The insights are intended to benefit professionals in medicine, social services, justice, counselling, and other fields.

Total Quality Management in Human Service Organizations
by John Joseph Gunther, Frank Hawkins

The total quality management (TQM) paradigm presents a unique opportunity for human service professionals to break away from traditional management approaches. In this useful text, the authors provide a clear overview of the tenets of TQM, as well as illustrative and detailed case studies in an array of human service settings.

Solidarity and Defiant Spirituality
by Traci C. West

How activists in Ghana, South Africa, and Brazil provide inspiration and strategies for combating the gender violence epidemic in the United States

How can the U.S. learn from the perspectives of anti-gender violence activists in South America and Africa as we seek to end intimate violence in this country? The U.S. has consistently positioned itself as a moral exemplar, seeking to export its philosophy and values to other societies. Yet in this book, Traci C. West argues that the U.S. has much to learn from other countries when it comes to addressing gender-based violence.

West traveled to Ghana, South Africa, and Brazil to interview activists involved in the struggle against gender violence. In each of these places, as in the United States, Christianity and anti-black racism have been implicated in violence against women. In Ghana and Brazil, in particular, their Christian colonial and trans-Atlantic slave trade histories directly connect with the socioeconomic development of the Americas and historic incidents of rape of black slave women. With a transnational focus on religion and racism, West brings a new perspective to efforts to systemically combat gender violence. Calling attention to forms of violence in the U.S. and international settings, such as marital rape, sex trafficking of women and girls, domestic violence, and the targeting of lesbians, the book offers an expansive and nuanced view of how to form activist solidarity in tackling this violence. It features bold and inspiring approaches by black women leaders working in each setting to uproot the myriad forms of violence against women and girls.

Ultimately, West calls for us to learn from the lessons of Africana activists, drawing on a defiant Africana spirituality as an invaluable resource in the quest to combat the seemingly chronic problem of gender-based violence.


Radio Journalism in America
by Jim Cox

This history of radio news reporting recounts and assesses the contributions of radio toward keeping America informed since the 1920s. It identifies distinct periods and milestones in broadcast journalism and includes a biographical dictionary of important figures who brought news to the airwaves. Americans were dependent on radio for cheap entertainment during the Great Depression and for critical information during the Second World War, when no other medium could approach its speed and accessibility. Radio’s diminished influence in the age of television beginning in the 1950s is studied, as the aural medium shifted from being at the core of many families’ activities to more specialized applications, reaching narrowly defined listener bases. Many people turned elsewhere for the news. (And now even TV is challenged by yet newer media.) The introduction of technological marvels throughout the past hundred years has significantly altered what Americans hear and how, when, and where they hear it.

Biography and Genealogy Master Index
by Jennifer Mossman

Comprehensive index to current and retrospective biographical dictionaries and who’s whos. Includes biographies on over 3 million people from the beginning of time through the present. It indexes current, readily available reference sources, as well as the most important retrospective and general works that cover both contemporary and historical figures.


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