Making TQM Work

Making TQM Work

Authors : John Joseph Gunther, Frank Hawkins
Publisher : Springer Publishing Company
Published Date : 1999
ISBN-13 : 9780826111876
Page : 129 Pages
Language : en


Descriptions Making TQM Work

This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in

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